Educating the public is our way of instructing the consumer and making them aware of issues that occur within the garage door industry that will help them in their decision.
“This is done on multiple levels where we have a contact with the consumer,” James Thomas, general manager of Covenant Garage Doors was recently quoted. He continued, “Our first contact with the consumer in many cases is the telephone when they call our office. Second contact is when the technician is at their home. Most consumers are trained through experience or word of mouth to be cautious. They are aware that there are a lot of unscrupulous people running businesses out there and these businesses are aware of this attitude of the consumer, and they have developed some pretty good skills in misleading the consumer.”
We give our customers a quick education of the functions of the garage door or opener, expectations of these operations, and long they should last. The garage door springs are a great example of this.
“Garage door torsion springs, if engineered correctly to the door typically last about 10,000 cycles. A cycle is one open and closing of the garage door,” Thomas explained. “Under normal operation the homeowner should expect the springs to last anywhere from 7 to 10 years if they are engineered properly.”
Having this type of information is what the consumer needs to make better decisions in having their garage door repaired or replaced.
Covenant Garage Doors & Openers LLC is a Canton, Georgia-based garage door company and services customers in north metro Atlanta area. Covenant is an independently owned and operated garage door repair, service, and installation company serving most of Metro Atlanta. Covenant Garage Doors offers repair service and installation on most types of garage doors and garage door openers, including the following brands: Linear, Liftmaster, Genie, Sears-Craftsman, Doorlink, Mid America, Wayne Dalton, Clopay, and others. We are accredited with the Better Business Bureau. Schedule an appointment or please call us at our office: 770-720-7828. We would love to become your first call for garage doors and garage door openers.
